Terms and Conditions

T'S & C'S SUMMARY

• 30% Non-refundable deposit is required to secure your booking.

• No stock will be held if no deposit has been paid. We recommend booking your maximum required quantity to save missing out on items later.

• All quantities will need to be confirmed by you 30 days prior to your event. After this date quantities are final.

• Full balance payment is due 14 days prior to your event date.

• 5% damage waiver fee applies to all orders to cover general wear on inventory.

• Any permanent damage or loss of hire items will be charged to the client at full replacement cost.

• Please ensure linens are air-dried before putting into linen bags to save from mould.

• If there is any damage caused from burn marks, the full replacement cost will be charged.

• A security bond of $100 is required with every booking prior to collection.

• Customer Pick-Up: 10am - 4pm at our Moama based Studio

• Customer Returns: 10am - 4pm at our Moama based Studio (late fees will be incurred if not received on time).

• Delivery is available to your venue or event planner the day prior to your event.

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FULL TERMS & CONDITIONS FOR ALL HIRE SERVICES

Please have a read of these terms and contact us if you have any questions. Otherwise, if you agree

with these Terms and Conditions, simply pay the 30% booking deposit and this will be treated as your

acceptance of the Terms and Conditions set out on this page or in the document.

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1. DEFINITIONS

1. The 'Hire Company', 'We’, 'Our' or 'Us' refers to Event Den. The "Client", 'Hirer', 'You', or 'Your' refers

to the individual(s), sole traders, small businesses, companies, partnerships, unincorporated

entities hiring linens and /or other props from the Hire Company, as noted within the contract

attached to these terms and conditions.

2. The 'Fabrics' refer to all fabric-based products made available for hire by Event Den. This includes

napkins and tablecloths.

3. The 'Hired Goods' refer to all items hired by the Client from the Hire Company. This includes

Fabrics, Cutlery and Decoration items.

4. The 'Invoice' refers to the invoice issued by Event Den. The Invoice should be read together with

these Terms and Conditions.

5. The 'Fees' refers to the charges set by and owed to Event Den in Your invoice. The 'Venue' refers

to the location where Your event will take place.

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2. CONDITIONS APPLICABLE TO HIRED GOODS

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2.1 HIRE PERIOD

All bookings for Hired Goods are subject to a hire period of 4 calendar days. For weekend bookings,

all hire goods must be picked up on the Thursday or Friday prior and returned on the Monday

immediately following the event. Hire returned outside of the standard 4 calendar days will incur a fee

of 25% of the hire cost per day. This will be deducted from the bond payment. Please contact the Hire

Company to discuss requirements for longer hire periods. If you have chosen to have your order

delivered and collected by Us, the hire period will be determined by Us and is dependant on the time

and date of your event, access to the venue location and Our delivery schedule. We endeavour to

meet all customer requests regarding delivery days and times however this may not always be

possible.

 

2.2 QUALITY OF HIRED GOOD

The Hire Company makes the following guarantees to You in respect of the quality of Hired Goods at

the time of pick-up: Fabrics will come clean, pressed and folded. We do our best to ensure that the

napkins are not creased or wrinkled, however being commercially laundered and made from natural

fabrics, we cannot guarantee all items will come completely crease free. Cutlery Hire will be cleaned,

sterilised and polished, packed into reusable containers for easy return and protection. Decoration

Items will be clean and polished.

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2.3 USE OF HIRED GOODS

Please note the following conditions that apply to the use of Hired Goods during your event:

For Fabrics, do not use wax candles directly on the Fabrics as this may cause permanent damage

and staining. Use glass drip trays underneath any candles that may drip wax. An additional cleaning

fee of $45 p/h will be incurred if wax drops more than 15mm in size are found on the Fabrics after

returning.

• Drip trays and candle holders must be used. All candle holders must only be used with quality wax

• candles. We have these for purchase to ensure no damage is caused. Using cheap or unsuitable

• candles may incur additional cleaning charges of $45 p/h.

• Any wet Fabrics MUST be air dried before placing them into the laundry bags to avoid mould

• damage. It is the responsibility of the Hirer to give the venue or catering all the correct instructions on

• the use of the Hired Goods.

• Cutlery MUST be returned rinsed clean and in the same condition that it was received (i.e. not broken,

• not bent and with no visible damage). Extra cleaning fees will apply if the cutlery is not received

• rinsed.

• Natural and cotton fabrics including napkins, should not be left exposed in the sun for extended periods of time as this may cause permanent damage in the form of bleaching. If you have a marquee wedding, please consider choosing from our weave napkin range instead.

2.4 PICK-UP OF HIRED GOODS

Pick up of the Hired Goods are available from our Moama based Studio. The Hire Company has the

right to check the personal identification of the person picking up the Hired Goods and keep a record

of them until the items are returned in the appropriate condition. The Hire Company also has the right

to store credit card payment details of the Hirer until the items are returned in the appropriate

condition. The Hire Company has the right to charge the nominated credit card for the cost of any

losses, permanent damages or stolen Hired Goods. Please note, once Hired Goods have been picked

up by you, it is Your responsibility to ensure the safe return of all of the Hired Goods at the end of the

Hire Period at the agreed return location with the Hire Company. The Hire Company is not liable for

any breakages or damage that occurs in the transportation of the Hired Goods in Your vehicle or any

courier vehicles. Please check over and count the Hired Goods carefully and notify Us prior to Your

event if there is any existing damage, unsatisfactory condition (according to section 2.2) or missing

items of concern. The Hire Company cannot provide assistance on any damages, missing items and

unsatisfactory condition (according to section 2.2) that is reported after the event has occurred.

Unreported damages may result in replacement or damage fees when You return the Hired Goods. If

items are missing or damaged, the Hire Company will attempt to deliver the missing items or

replacement items to the venue where Your event is occurring before they are required, however it

cannot be guaranteed if Your event is located 30 kms outside of Moama. If there are no replacement

items available, the Hire Company will provide a substitute item that is suitable for the job and

operates effectively the same. In the event that the Hire Company cannot deliver the missing or

replacement items to You in time, the Hire Company will provide a full refund on the quantity of

missing, damaged or unsatisfactory items. The Hire Company will not provide a refund for the Hired

Goods that were suitably used for Your event.

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2.5 DELIVERY OF HIRED GOODS

The Hire Company can deliver the order to Your venue, Your home address or event stylist/planner at

Your request. The Hire Company will work with Your venue or event stylist/planner on the logistics to

ensure timely delivery to Your venue or event stylist/planner. Usually, this means the Hired Goods will

be delivered the day before Your event. If you require the Hired Goods more than 1-day in advance of

the event, we must be notified of the requested delivery date prior to the week of Your event to

organise the packing of the Hired Goods. Failure to notify us of your required earlier delivery date,

may result in being unable to deliver at that time and we will default to organising delivery 1-day prior

to your event. Where Hired Goods are required to be delivered, a delivery courier fee will be calculated by location and weight / size of the parcels. An estimate of the delivery courier fee will be added to the Invoice at the time of booking but may be revised 5-days prior to the event when calculations can be more accurate. The Hire Company may engage with and rely on external courier services to deliver Your hire items. Where Hired Goods are not delivered on time, Event Den will refund the full cost of the booking. Please check over and count the Hired Goods carefully and notify Us prior to Your event if there is any existing damage, unsatisfactory condition or missing items of concern. If the HiredGoods have arrived damaged, in unsatisfactory condition (according to section 2.2) or missing from the delivery, please let Us know immediately prior to Your event occurring by calling 0414 349 275. If items are missing or damaged, the Hire Company will attempt to deliver the missing items or replacement items to the venue where Your event is occurring before they are required, however it cannot be guaranteed if Your event is located 30kms outside of Moama. If there are no replacement items available, the Hire Company will provide a substitute item that is suitable for the job and operates effectively the same. In the event that the Hire Company cannot deliver the missing or  replacement items to You in time, the Hire Company will provide a full refund on the quantity of missing, damaged or unsatisfactory items. The Hire Company will not provide a refund for the Hired Goods that were suitably used for Your event.

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2.6 RETURN OF HIRED GOODS

Hired Goods can be returned to the Hire Company location in Moama. The Hired Goods should be

returned in the following condition:

• Fabrics should be returned in the laundry bags provided and should be dirty, not cleaned. This is

• to enable the Hire Company to properly launder the Fabrics.

• Wet Fabrics MUST be air dried prior to inserting into the laundry bags (otherwise they may grow

• mould and be permanently damaged, resulting in cleaning or replacement fees) Do not attempt to

• wash the Fabrics prior to return, as incorrect laundering may cause damage.

• Cutlery MUST be returned rinsed clean and in the same condition that it was received (i.e. not

• broken, not bent and with no visible damage). Extra cleaning fees will apply if the cutlery is not

• received rinsed. Cutlery may be washed in the dishwasher (but not obligatory) at the event venue

• on a gentle cycle but must be handled with care. Do not use rough scourers or strong chemicals

• to clean Cutlery. Do not dump the cutlery from one tub into another.

• Decorative Items should be returned in the same condition that they were received. No wax is to

• be left on linens. This may incur additional cleaning or item replacement fees.

• The exact amount of items given to You from the Hire Company must be returned or item replacement fees will apply. Without rubbish or litter inside the laundering bags, boxes and tubs. A rubbish removal fee will apply if the Hire Company needs to dispose of any unwanted rubbish found in the returned items.
   

2.7 PERMANENTLY DAMAGED, LOST OR STOLEN HIRED GOODS

If a Hired Good is permanently damaged, lost or stolen, You will be required to pay the full

replacement fee for the damaged/lost/stolen items. The Hire Company has the right to charge the

nominated credit card for the cost of any losses, permanent damages or stolen Hired Goods.

Permanent Damage refers to: Significant change to the Hired Good such that the quality of the Hired

Good can no longer be restored to its original condition. This includes but not limited to, breakages,

sun bleaching, permanent staining (mould, lipstick, oily foods, heavy sauces, coloured wax) and fire

damage. This excludes normal wear and tear from use, washable stains and regular soiling that can

be removed by dry cleaning or stain removal cleaners. Stolen goods refer to items not returned within

the 4 day hire period and when no communication regarding return has been advised to Us. The Hire

Company reserves the right to retrieve their property at any time from You and the location which they

are being stored and used.

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MONEY MATTERS

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3. QUOTATION

All quotes provided expire within 7 calendar days from the date that the quotation was provided by

the Hire Company. The Hire Company reserves the right to adjust prices in any quotation once the 7

calendar days have passed. A "first in, first out" policy applies to all hire items. A quotation does not

guarantee the availability of any items, as bookings are only secured after a deposit is received by the

Hire Company. Please note all quotations are inclusive of: GST; the process and handling fee; the

damage waiver fee; and security bond payment.

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3.1 DEPOSIT

To secure your date and availability of Hired Goods, a deposit of 30% of the total quotation is

required. This is indicated on the invoice sent to you by the Hire Company. Please note that this

deposit is non-refundable, as it secures the Hire Company's efforts in commencing the provision of

services, and/or preparation of hire items for Your event.

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3.2 FINAL QUANTITY CONFIRMATION AND PAYMENT DUE DATE

The final quantity of Hire Goods required will be confirmed with You, 30 days before your pick-up date

and cannot be changed after this stage. If we receive no notice of changes to your quantities at this

stage, it is assumed that the original booking is correct and final payment will be for this quantity.

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FINAL PAYMENT DUE DATE

Final balances on the invoice issued by the Hire Company must be paid to the Hire Company at least

14 days prior to Your pickup or delivery date. If the balance payable has not been completed, the Hire

Company reserves the right to withhold Hire Goods or Services until the payment conditions have

been met and finalised.

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3.3 DAMAGE WAIVER FEE

A damage waiver fee of 5% applies to the total full-priced Hired Goods cost (incl. GST). This is to

cover minor damage from 'wear and tear' of the Hired Goods, so that We can keep replacing stock

and maintain high product standards. Please note that the damage waiver fee is separate from the

replacement cost of permanently damaged or lost items.

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3.4 SECURITY BOND PAYMENT

A refundable bond payment of $100 applies to Hired Goods bookings below $1000. For bookings

over $1000, a bond payment of $250 is required. This payment is due with the balance of the invoice,

14 days before the collection of the Hired Goods. Payable by credit or debit card. You must provide

your preferred bank details to us before or after the event, so we can transfer the security deposit

back to you in a timely manner. Should you fail to provide us with your bank transfer details, any

security deposits not requested within 6 months of your event finishing, will be recorded as

unclaimed and forfeited by You. The bond payment will be refunded within 14 days of Your event,

once the Hired Goods are returned and cleared for any damage.

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3.5 SEVERABILITY

If any part of these Terms is held to be illegal, invalid or unenforceable by a Court of law, the legality,

validity and enforceability of the remaining parts will not be affected.

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CANCELLATION

• Cancellation of all orders will forfeit the 30% booking deposit made.

• Cancellations that are made more than 14 days from delivery will receive a refund of any funds

• remitted, excluding the booking deposit.

• Cancellations made less than 14 days from delivery will receive a refund for the delivery and

• collection fees only, the cost for hire equipment is considered as cost of lost opportunity and is not

• refundable.

• No refund applies for customer pickups cancelled less than 7 days from collection.

• No refund applies for equipment cancelled on delivery.

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COVID 19 POLICY

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4. COVID-19 POSTPONEMENTS

If You choose to POSTPONE Your event due to government enforced restrictions in line with the

COVID-19 global pandemic, the Hire Company will move your booking to the new date of your event,

free of charge for one initial postponement. If the occurrence of a second or multiple postponements

arises, a 10% (fee of total invoice payable) administration fee will apply. The availability of your

requested items depends on the 'first in, first served' basis. Meaning, if your items are already booked

by another client on that date, the Hire Company will offer an alternative item/s. If You wish to not

proceed with the alternative item/s offered, a full refund will be given on your booking or those

item/s, provided that no labour or processing had been undertaken. The Hire Company has a team of

creative professionals that work on the styling services, so rescheduling such services is often not a

conflicting issue. If processing, packing or labour has been undertaken by the Hire Company, a fee of

$45 p/h will be applicable. Usually, the processing of a booking will occur 48-hours prior to an event.

In order to be eligible for the above COVID-19 Policy, Your original hire date must have occurred either 3-days prior to a government lockdown, during a lockdown period or within 14-days of a post lock down ending/easing date. If you are thinking of postponing your event and it is more than 14-

days after a predicted lockdown easing date, we encourage you to wait before actioning. The Hire

Company must be notified of Your postponement as soon as You have made the decision, along with

the new date if known.

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4.1 COVID-19 CANCELLATIONS

If you choose to CANCEL your event due to government enforced restrictions in line with the COVID-

19 pandemic, Event Den will offer a full refund for the items booked provided that no labour,

processing or packing has been undertaken.

In order to be eligible for the COVID-19 policy your hire date must have occurred within one of the

following timeframes:

• During a lockdown period as advised by the governing state in which your event takes place

• 3-Days prior to a government lockdown

• Within 5-Days of a government lockdown ending

• If labour, processing or packing has been undertaken by Event Den, the Hirer agrees to pay a fee of

• $45 per hour for such services.

• The Hire Company must be notified of Your cancellation as soon as You have made the decision,
  along with the new date if known.
   

Our Terms and Conditions were last updated on 7 August 2023.

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